Terms and privacy policy


Product and definitions
Shopstart offers an internet-based service (hosted webshop) aimed at companies. With the service, companies can manage a webshop where they can do business with their own (end)customers. The service is hereinafter referred to as the webshop.

Buyer of Shopstart's service (webshop) are hereinafter referred to as the customer.

These terms and conditions deal with the relationship between Shopstart and Shopstarts customers.

It is the customer's sole responsibility to disclose terms of trade to their own customers in the webshop.

Changes to product
Shopstart reserves the right to change, add or remove options and elements from the product, if this is estimated to improve the product. As a result of this, the design/layout of a webshop might change continuously in order to keep up with trends and to support new devices where the webshop can be used.

Prices
It is free to create a Shopstart webshop. As a free customer, you can use the entire Shopstart webshop service with one exception. It is not possible to complete orders in the webshop before the subscription is created. It is not allowed to use Shopstarts free trial period to run an active/public webshop or website.

The price of a Shopstart subscription varies depending on use, and is billed in arrears. Use is measured based on two parameters, number of orders and revenue. See more on our prices page.

All prices on Shopstart's website and other material are stated without VAT unless otherwise stated.

Payment
To activate a webshop, the customer must attach a payment card to his account.

Amounts due are invoiced at the beginning of each month based on previous month's use.

The customer always has the option of deleting and / or changing the card associated with his account. This is done via the customer's login under "Account".

All payments are handled externally by Bambora and NETS through secure and certified channels. The following credit cards can be used: Dankort, Visa card, Visa electron, Mastercard, Maestro. No account / debit card information is stored at Shopstart.

For all forms of payment, an email is sent to the customer's email address and an invoice is made available for download via the customer's login.

Prices for Shopstarts services can be regulated no more than once per year because of relative changes in the market (price index). Price regulations are based on the price index published by Danmarks Statistik with the month of October as basis. Regulations take effect by the 1st of January the following year. Regulations are announced minimum one month in advance by email to webshop owners.

24 month warranty
Shopstart strives to deliver a stable and secure service. Customer satisfaction is our security for future business. If the customer is unsatisfied with the delivered service, Shopstart can be contacted to investigate possible outages and errors. If it is judged that the service delivered does not meet the product description, the customer can either get refunded an amount relative to the subscription cost in the period concerned, or have their current subscription extended at no charge. The customer must advertise within 2 months of the error or outage.

Cancellation
Since the product is digital and put into operation immediately, you waive the normal 14 days cancellation right.

Termination/cancellation
It is always possible to quit a subscription and / or close an account. In both cases, any due amount must be paid to Shopstart at the beginning of next month. It is not possible to transfer or withdraw excess subscription days or positive balance.

Shopstart reserves the right to cancel a customers subscription or close down a webshop immediately if the webshop is estimated to consume an unreasonable amount of resources or if the website represents a danger to the stability of the service towards other webshops. In this case Shopstart ApS is obligated to, if possible, first seek a solution which does not cause downtime for the customers webshop.

Shopstart reserves the right to cancel a customers subscription or close down a webshop immediately if the webshop is estimated to operate in violation of current legislation.

Data processing agreement (protection of personal data)
By entering into an agreement between Shopstart and customer, and through acceptance of these terms of trade, the attached data processing agreement is also accepted.
The agreement contains frameworks and obligations for, in particular, Shopstart to the customer, regarding the safety and treatment of sensitive data.

Data processing agreement

The data processing agreement defines, among other things:

The following information are gathered from the customer: Name, address, phone number, email address. If the customer runs a company we also ask for: VAT-ID and company name.

If the customer wishes to have Shopstart help setup creditcard payments through payment gateway providers like ePay.dk or NETS, Shopstart will forward the following information to the chosen gateway provider: Name, address, phone number, email address, VAT-ID and company name.

Personal information is registered with Shopstart ApS and will be saved for up to five years after the customer ends their subscription and closes their webshop. After that, the information is deleted.

The data-responsible person for www.shopstart.dk is Martin Bay Pedersen.

As a registered customer of Shopstart ApS, you are always welcome to send objections to this data registration. The customer is also entitled to insight into which information are registered related to their account - according to Danish person-data law. Inquiries in this regard should be sent to info@shopstart.dk.

Shopstart
The service is offered by the company:

Shopstart ApS
Jyllandsgade 4, 1.mf
7400 Herning

VAT-id: 36 95 67 12
Phone: 71 99 22 74

Subject to change
Shopstart reserves the right to continuously change and update the applicable terms and conditions.